Privacy Policy

Last updated: 12 November 2026

1. Who we are

This website, frosthostlab.com, is operated on behalf of Identity Web Design (“we”, “us”, “our”). We are the controller of personal data collected through this website for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You can contact us about this notice or your data at:

2. The data we collect

We only collect personal data that you choose to give us, plus limited technical information needed to run the website:

• Enquiry details: your name, organisation, email address, phone number, the service you're interested in and your message, if you contact us using a form, email, telephone or WhatsApp.
• Correspondence: records of our communications with you, including any project information you share.
• Technical data: IP address, browser type, device information and pages visited, which our hosting provider records in server logs for security and performance.
• Usage data: where you have consented, aggregated statistics about how visitors use the website.

Please don't send us special category data, such as health information, through the website forms.

3. How and why we use it

• To reply to your enquiry and take steps at your request before entering into a contract. Our lawful basis is contract (Article 6(1)(b) UK GDPR).
• To deliver and administer services we've agreed to provide. Our lawful basis is contract.
• To keep the website secure, prevent misuse and understand general usage. Our lawful basis is legitimate interests (Article 6(1)(f)).
• To meet legal, tax and accounting obligations. Our lawful basis is legal obligation (Article 6(1)(c)).
• To send occasional updates where you have opted in. Our lawful basis is consent (Article 6(1)(a)), which you can withdraw at any time.

4. Cookies and similar technologies

Under the Privacy and Electronic Communications Regulations (PECR), we only set non-essential cookies with your consent. This website uses no advertising cookies. Fonts are loaded from Google Fonts, which means your IP address is shared with Google so the font files can be delivered. If we add analytics, we'll ask for consent first unless the tool is configured not to use cookies or identify you.

5. Who we share data with

We don't sell your personal data. We share it only with trusted processors who help us run the business and are bound by contract to protect it, such as hosting, email and accounting providers, and with professional advisers or authorities where the law requires it. As this website is a paid advertorial, enquiries may be passed to the advertiser whose services are featured so they can respond to you. See our Advertising Disclaimer.

6. International transfers

Some providers may process data outside the UK. Where they do, we rely on UK adequacy regulations or appropriate safeguards such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

7. How long we keep it

Enquiries that don't lead to work are deleted within 12 months. Client records are kept for the length of our relationship and for six years afterwards to meet legal and accounting requirements. Server logs are kept for a short period, normally no longer than 90 days.

8. Your rights

Under UK data protection law you have the right to access your personal data, correct it, have it erased, restrict or object to its processing, request data portability and withdraw consent at any time. To exercise any of these rights, contact us using the details above. We'll respond within one month. We won't charge a fee unless a request is clearly unfounded or excessive.

9. Security

We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS), access controls and reputable service providers. No method of transmission over the internet is completely secure, but we work to keep risks low.

10. Complaints

If you're unhappy with how we've handled your data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

11. Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last revised.